Return Policy

Returns Policy

At Pomona Juice Traders, we strive to ensure your complete satisfaction with every purchase. If you receive a product that has a quality issue, we are here to help resolve the problem.

Conditions for Returns:

• Returns are accepted only for items that have quality issues such as defects or damage.
• To be eligible for a return, please contact our customer service team within 7 days of receiving your order.
• Products must be unused and in the same condition that you received them.
• Original packaging must be intact.

Non-Returnable Items:

• Items purchased on sale or with a promotional discount are not eligible for return.
• Items that have been opened and used.
• Items that have been tampered with.

Return Process:

1. Contact our customer service team at info@pjtsa.co.za to initiate a return.
2. Provide your order number and details of the issue.
3. Our team will assess your request and provide further instructions.

Return Shipping:

• Customers are responsible for paying the shipping costs for returning the item.
• Shipping costs are non-refundable.

Refund or Exchange:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed back to the original payment method.
• Exchanges may be offered depending on product availability.

Contact Us: If you have any questions about our returns policy, please contact us at info@pjtsa.co.za