Returns Policy
At Pomona Juice Traders, we strive to ensure your complete satisfaction with every purchase. If you receive a product that has a quality issue, we are here to help resolve the problem.
Conditions for Returns:
- Returns are accepted only for items that have quality issues such as defects or damage.
- To be eligible for a return, please contact our customer service team within 7 days of receiving your order.
- Products must be unused and in the same condition that you received them.
- Original packaging must be intact.
Non-Returnable Items:
- Items purchased on sale or with a promotional discount are not eligible for return.
- Items that have been opened and used.
- Items that have been tampered with.
Return Process:
- Contact our customer service team at info@pjtsa.co.za to initiate a return.
- Provide your order number and details of the issue.
- Our team will assess your request and provide further instructions.
Return Shipping:
- Customers are responsible for paying the shipping costs for returning the item.
- Shipping costs are non-refundable.
Refund or Exchange:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed back to the original payment method.
- Exchanges may be offered depending on product availability.
Contact Us: If you have any questions about our returns policy, please contact us at info@pjtsa.co.za
